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Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. We are located in the state of Illinois.

I have a question on my charges.
Click the "Sign In" link at the top left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Click the "Sign In" link at the top left hand side of our site to print invoices.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Why do you have three different prices?
We have customers from all over the world so we show our prices in US dollars $, CAD = Canadian dollars, GBP = British Pound sterling, EUR = Euro.